It is important that you read the following information

LICENSING INFORMATION

Corcoran Smith Financial Limited is a licensed Financial Advice Provider issued by the FMA to provide financial advise services. Our financial services provider number is FSP769534.

You can contact us at:

Phone: 03 422 2205

Email: enquire@corcoransmith.co.nz

Address: 47a Irk Street, Gore, 9710

NATURE AND SCOPE OF THE ADVICE

Corcoran Smith Financial Limited provides advice to our clients about their lending, Insurance and KiwiSaver. We maintain contractual relationships to enable us to place with the following reputable lenders, insurance companies and investment companies to be able to provide financial advice about their products.

We only provide financial advice about products from certain providers:

Banks

ASB, ANZ, BNZ, The Co-Operative Bank, SBS Bank, Westpac

Non Bank and Finance Companies

ASAP Finance Limited, Avanti Finance Limited, Cressida, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty Financial, NZCU, Resimac, Prospa, Plus Finance, Pepper Money, Southern Cross, Basecorp Finance

Insurance Companies

AIA, Asteron Life, Cigna, NIB and Fidelity Life

Kiwisaver

Booster Kiwisaver, Generate Kiwisaver and Milford Kiwisaver.

FEES OR EXPENSES

Corcoran Smith Financial Limited does not charge fees, expenses or any other amount for any financial advice provided to its clients.

For loans, Corcoran Smith Financial Limited and the financial adviser receive commission from the bank or lender with whom we arranged the loan.

If you decide to take out the loan, the bank/lender will pay a commission to Corcoran Smith Financial Limited and your financial adviser. The amount of the commission paid is based on the amount of the loan amount borrowed.

Where a lender does not pay a commission for the placement of business a fee is then payable based on the percentage of the borrowings. The Fee will be disclosed at the time the advice is provided and can be added to the loan and will be paid to Corcoran Smith Financial Limited at the time the loan is drawn.

For life, trauma, health, income and fire and general insurance, Corcoran Smith Financial Limited and the financial adviser receive commission from the insurance companies on whose policies we give advice. If you decide to take out the insurance, the insurer will pay a commission to Corcoran Smith Financial Limited and your financial adviser. The amount of the commission is based on the amount of the premium.

For KiwiSaver, Corcoran Smith Financial Limited and the financial adviser receive commission from the provider of whom we arrange KiwiSaver with. If you decide to go ahead, the provider will pay Corcoran Smith Financial Limited and your financial adviser a commission for new applications and the balance amount.

CONFLICTS OF INTEREST AND INCENTIVES

Corcoran Smith Financial Limited and our financial advisers receive commissions from the providers on whose products we give financial advice (Lenders, Insurers and KiwiSaver providers). From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Corcoran Smith Financial Limited monitors these registers and provides additional training where necessary. Corcoran Smith Financial Limited performs an annual review of our compliance programme.

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you are not satisfied with our financial advice service you can make a complaint by emailing

enquire@corcoransmith.co.nz, or by calling: 03 422 2205 . You can also write to us at: Corcoran Smith Financial Limited, 47A Irk Street, Gore, 9710

When we receive a complaint, we will consider it following our internal complaints process, our full complaints procedure can be found here: Complaints Procedure

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited at:

Financial Services Complaints Limited

PO Box 5967, Wellington 6140, New Zealand

Phone: 0800 347 257 Email: info@fscl.org.nz

Financial Services Complaints Limited provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction.

DUTIES INFORMATION

Corcoran Smith Financial Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

Give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests.

Exercise care, diligence, and skill in providing you with advice meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).

Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.